英語詢價對話從開口到成交,3大場景+模板讓你告別"只會說How much"
摘要
你是不是也遇到過這種尷尬:在國外逛街想問價格,憋半天只說出"How much?";給外國供應(yīng)商發(fā)詢價郵件,對方回復(fù)"信息不全無法報價";跟客戶談批量采購,一提價格就冷場?其實英語詢價遠(yuǎn)不止問"多少錢",從準(zhǔn)備到溝通再到后續(xù)跟進(jìn),每個環(huán)節(jié)都有"門道"。今天這篇文章,咱們就拆解3大高頻詢價場景(日常購物/線上郵件/外貿(mào)采購),手把手教你對話模板、關(guān)鍵句型和避坑技巧,讓你開口不慌,還能悄悄"砍價"不尷尬,看完就能直接用。
一、詢價前必做的3件事:別讓開口就錯
很多人覺得詢價很簡單,上去就問"多少錢",結(jié)果被對方反問幾句就卡殼——"要多少數(shù)量?""什么規(guī)格?""什么時候要?" 最后要么報個高價,要么干脆不回復(fù)。真不是對方難溝通,是咱們準(zhǔn)備沒做足。
1. 先搞清楚"你要什么"
不管是買個杯子還是訂1000臺設(shè)備,你得先明確3個信息:產(chǎn)品名稱/型號(比如"iPhone 15 256GB"而不是"蘋果手機(jī)")、數(shù)量("1個"還是"100個",批量采購價格差很多)、特殊要求(比如"要紅色的""需要英文版說明書")。
舉個反面例子:我朋友小王第一次幫公司買樣品,給外國供應(yīng)商發(fā)消息:"I want to buy your laptop, how much?" 對方直接回:"Which model? How many? For personal use or bulk order?" 小王當(dāng)場懵了,因為他自己也不知道型號,最后來回折騰3天才拿到報價,還比別人貴了20%——因為供應(yīng)商默認(rèn)他是零售客戶。
2. 記3個"救命"詞匯
不用背大段專業(yè)術(shù)語,記住這3個詞,至少不會被問?。?
Specification(規(guī)格):比如尺寸、顏色、材質(zhì),對方可能會問"Any specific specification?"
Quantity(數(shù)量):"How many units do you need?" 是必問題,提前想好說"1 piece"還是"100 pieces"
Delivery time(交貨時間):如果急著要,得說"Need it by next Friday",不然對方可能按常規(guī)時間安排
3. 準(zhǔn)備1句"禮貌開場白"
直接問價太生硬,尤其對陌生人或商務(wù)場景,加句開場白能拉近距離。比如:
日常購物:"Excuse me, could I ask about the price of this?"(比"How much"禮貌10倍)
郵件/線上:"Hi [Name], hope you're having a good day. I'm reaching out to ask about..."(讓人愿意回復(fù))
二、3大高頻場景+逐句對話模板:照著說就對了
不同場景的詢價重點不一樣:日常購物要簡單直接,線上郵件要信息完整,外貿(mào)采購要談細(xì)節(jié)(價格、數(shù)量、售后)。咱們一個一個說,每個場景都給對話模板,你直接填空就能用。
場景1:線下購物/日常詢價(逛街、買零食、餐廳問價)
特點:當(dāng)場溝通,時間短,重點是"快速問清價格+可能砍價"。
適用人群:留學(xué)生、出國旅游、在國外生活的人。
對話示例(買衣服)
你:Excuse me, could you tell me the price of this jacket?(請問這件夾克多少錢?)
店員:It's $89.99.(89.99美元。)
你:Is there a discount if I buy two?(買兩件有折扣嗎?)
店員:Yes, two for $150.(有的,兩件150美元。)
你:Does that include tax?(含稅嗎?)
店員:No, tax is 8% extra.(不含,稅另加8%。)
你:Okay, I'll take one.(好的,我買一件。)
關(guān)鍵句型(直接抄)
問價格:"Could you tell me the price of [商品名]?" / "How much is this [商品名]?"
問折扣:"Is there a discount for [數(shù)量,比如"buying two"/"members"]?"
問含稅:"Does the price include tax?"(國外很多商品標(biāo)價不含稅,不問可能結(jié)賬時傻眼)
砍價(熟人/小店可用):"Can you make it a bit cheaper? I really like it."(語氣要客氣,別硬砍)
避坑提醒
國外有些小店會標(biāo)"Final Price"(不議價),看到這個就別砍了,免得尷尬;超市、商場一般也不議價,問折扣就行。
場景2:線上郵件/消息詢價(給供應(yīng)商發(fā)郵件、網(wǎng)店客服咨詢)
特點:書面溝通,需要說清楚需求,方便對方整理報價單,適合"不急但信息多"的情況。
適用人群:跨境電商賣家、采購小物件、個人海淘。
郵件模板(買辦公椅)
主題:Quotation Request for Office Chairs [你的名字/公司名](標(biāo)題要清晰,對方一眼知道是詢價)
Hi Sarah,
Hope you're doing well. I saw your office chairs on your website (link: [網(wǎng)址]) and I'm interested in getting a quotation.
Here are the details I need:
Product: Ergonomic Office Chair (Model: OC-2023)
Quantity: 10 units
Color: Black
Delivery address: [你的地址]
Delivery time: Need them by the end of next month
Could you please send me a quotation including:
1. Unit price
2. Total price (including shipping fee to [地址])
3. Payment terms (e.g., PayPal, bank transfer)
Let me know if you need more information. Thanks!
Best regards,
[你的名字]
關(guān)鍵句型(直接抄)
開頭:"I'm reaching out to request a quotation for [產(chǎn)品名]."
列需求:"Here are the details: Product/Quantity/Color..."(用列表更清晰,對方不容易漏看)
要報價單:"Could you please include [unit price/total price/shipping fee] in the quotation?"
結(jié)尾:"Let me know if you need more details from my side."(主動提供信息,顯得專業(yè))
避坑提醒
郵件標(biāo)題一定要寫清楚"Quotation Request + 產(chǎn)品名 + 你的名字",不然對方可能當(dāng)垃圾郵件忽略;如果3天沒回復(fù),別干等,發(fā)個簡短跟進(jìn):"Hi [Name], just following up on the quotation request I sent on [日期]. Let me know if you need anything else!"(禮貌提醒,別催太急)
場景3:外貿(mào)/批量采購詢價(公司進(jìn)貨、工廠訂貨)
特點:金額大、周期長,除了價格,還要談"最小起訂量、批量折扣、付款方式、質(zhì)量保證",專業(yè)性要求高。
適用人群:外貿(mào)業(yè)務(wù)員、采購經(jīng)理、創(chuàng)業(yè)者。
對話示例(采購電子產(chǎn)品配件)
你:Hi Mike, thanks for taking the time. We're looking to source [product: USB-C charging cables] for our new phone model.(感謝抽空,我們想采購USB-C充電線,用于新款手機(jī))
供應(yīng)商:Sure! What's your expected quantity?(好的,預(yù)計數(shù)量多少?)
你:We need 5000 units first, and if the quality is good, we'll order 20000 units next quarter. What's your minimum order quantity (MOQ)?(先訂5000個,質(zhì)量好的話下季度訂2萬。你們的最小起訂量是多少?)
供應(yīng)商:Our MOQ is 3000 units. For 5000 units, the unit price is $2.5.(最小起訂量3000個,5000個的單價是2.5美元)
你:If we order 10000 units now, can we get a bulk discount?(如果現(xiàn)在訂1萬個,能有批量折扣嗎?)
供應(yīng)商:Yes, 10000 units would be $2.2 per unit.(可以,1萬個單價2.2美元)
你:What about payment terms? We usually do 30% deposit and 70% after delivery.(付款方式呢?我們通常30%定金,70%發(fā)貨后付)
供應(yīng)商:That works. Also, we offer a 1-year warranty for quality issues.(可以。另外,我們提供1年質(zhì)量保修)
關(guān)鍵句型(直接抄)
談數(shù)量:"What's your minimum order quantity (MOQ)?" / "If we order [數(shù)量], can we get a bulk discount?"
談價格:"Could you quote for [數(shù)量] units?" / "Is this price FOB or CIF?"(FOB是離岸價,CIF是到岸價,外貿(mào)必問)
談付款:"Our payment terms are [30% deposit/LC at sight]."(LC at sight是即期信用證,安全但麻煩)
談售后:"Do you offer a warranty for quality issues?"
避坑提醒
一定要在合同里寫清楚"FOB/CIF"(物流責(zé)任劃分)、"quality standard"(質(zhì)量標(biāo)準(zhǔn),比如"符合歐盟CE認(rèn)證")、"late delivery penalty"(延遲交貨罰款),不然貨不對板或遲遲不發(fā)貨,維權(quán)很麻煩。
三、詢價后2個"加分"技巧:別讓報價石沉大海
問完價不是結(jié)束,跟進(jìn)和對比也很重要。分享2個我自己常用的技巧,親測能提高成交率。
1. 24小時內(nèi)"輕跟進(jìn)"
如果是線下詢價,當(dāng)天可以發(fā)消息:"Hi [Name], thanks for your help today. Just confirming the price for [商品] is [價格], right? I'll let you know my decision tomorrow."(確認(rèn)價格,暗示你在考慮,對方會更重視)
如果是線上郵件,3天沒回復(fù)就發(fā)跟進(jìn):"Hi [Name], hope you received my quotation request last week. Let me know if you need more details—I'm happy to provide."(別問"為什么不回復(fù)",給對方臺階)
2. 對比報價時"巧施壓"
如果收到多家報價,想讓A降價,可以說:"Supplier B offered [價格] for the same quantity. We prefer to work with you, but could you match or get close to this price?"(別說"你家太貴了",而是"我們想跟你合作,但預(yù)算有限",對方更愿意讓步)
其實英語詢價真的不難,關(guān)鍵是"準(zhǔn)備信息+用對句型+注意細(xì)節(jié)"。記?。簩Ψ讲慌履銌柕枚?,就怕你啥都說不清。下次再遇到需要用英語詢價的情況,照著上面的模板試試,你會發(fā)現(xiàn),原來開口就能聊,價格還能談得更劃算。
(注:本文涉及的價格、貿(mào)易術(shù)語等為通用示例,具體以實際溝通和官方規(guī)定為準(zhǔn)。)